Sunshine J Carter

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    Retrospectively purchasing ebooks to amplify diverse voices and perspectives at the University of Minnesota Libraries
    (2022-01-20) Carter, Sunshine J; Clarke, KL; Grant, Malaika; Marsolek, Wanda; Nelsen, Katherine
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    Understanding the new wave of the open access movement
    (2019-10-04) Carter, Sunshine J; Carlson Grebinoski, Jodi; Langham-Putrow, Allison
    Momentum for the open access movement has increased over the past few years. The presenters review the basic tenets of open access, discuss characteristics of transformative open access agreements, and highlight a few global and national attempts to move towards a fully open access world.
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    Troubleshooting Fundamentals: A Beginner's Guide
    (Information Today, Inc., 2018-07) Carter, Sunshine J; Traill, Stacie
    Libraries have been troubleshooting unexpected problems affecting access to content for as long as libraries have provided online content. Library systems and access models have matured as the volume of content delivered via those systems has grown. Thus, finding and fixing the causes of electronic resource access problems has become a complex, time-consuming, and often specialized task.This article describes three fundamental areas -- content, authentication models, and library systems -- with which a new troubleshooter should acquaint themselves in order to become an effective solver of e-resource access problems.
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    Subscribe to Open: Modelling an open access transformation, Table 2
    (College & Research Libraries News, 2020) Langham-Putrow, Allison; Carter, Sunshine J
    Table 2. Impact of a 10% loss of subscribers in a subscribe-to-open model, considering original pricing practices and revenue. Published in Allison Langham-Putrow and Sunshine Carter, "Subscribe to Open: Modelling an open access transformation," College & Research Libraries News 81, no. 1 (2020).
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    Subscribe to Open: Modelling an open access transformation, Table 1
    (College & Research Libraries News, 2020) Langham-Putrow, Allison; Carter, Sunshine J
    Table 1. Publisher four-year financial outlook for a phased subscribe-to-open model. Published in Allison Langham-Putrow and Sunshine Carter, "Subscribe to Open: Modelling an open access transformation," College & Research Libraries News 81, no. 1 (2020).
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    Adoption of NISO’s Shared Electronic Resource Understanding (SERU) at US Academic Libraries
    (Library Resources & Technical Services, 2019-10) Carter, Sunshine J
    Following the emergence of electronic resources (e-resources), librarians developed licensing guidelines, standards, models, and understandings to educate, increase efficiencies, and retain rights afforded by copyright law. To reduce licensing burdens, the National Information Standards Organization (NISO) released the Shared E-Resource Understanding (SERU) in 2008, a set of “understandings” created and agreed upon by libraries and vendors. The author conducted a survey in 2017 of licensing practices and SERU use at libraries. The survey analyzed 108 responses from US academic libraries signing at least one license in the twelve months preceding the survey.
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    Licensing Practices of Libraries and Content Providers, Survey Instrument
    (2017) Carter, Sunshine J
    This survey tool was designed to assess the current licensing practices and the adoption of NISO's Shared E-Resource Understanding (SERU) by libraries and publishers. The survey of librarians and publishers with licensing responsibilities intended to answer the following research questions: ● How many libraries use SERU? ● How often is SERU used in place of a negotiated, signed license? ● What proportion of e-resource acquisitions are covered by SERU? ● Do libraries advocate for SERU when speaking with publishers? If so, how often and in what way? ● What are the reasons why a library would not use SERU? ● How much do libraries suggest changes to vendor provided licenses? ● How much licensing/negotiation support do libraries have access to, whether that be licensing librarians or general counsel? ● Who does the negotiation for academic libraries? The survey was in English and completed online.
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    Developing staff skills in e-resource troubleshooting: training, assessment, and continuous progress
    (ALA Editions, 2018-05) Carter, Sunshine J; Traill, Stacie
    Electronic resource troubleshooting is complex, sophisticated work that often falls to a very small number library staff, even in large institutions. Seeing a need to expand the group of staff capable of diagnosing and resolving e-resource access issues, librarians at the University of Minnesota Libraries developed a training program for E-Resource Management staff. The training program comprised a ten-part workshop, a post-workshop troubleshooting project using real-world examples drawn from user activity logs, ongoing meetings for continuous skill development, and assessment of participant knowledge levels at various stages of the training program. As a result, staff participants demonstrated an increased familiarity in troubleshooting skills and knowledge. This chapter describes the planning, design, and implementation of the training program and offers suggestions for how others might create their own training programs.
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    Essential skills and knowledge for troubleshooting e-resources access issues in a web-scale discovery environment
    (2017-02-08) Carter, Sunshine J; Traill, Stacie
    Electronic resource access troubleshooting is familiar work in most libraries. But the added complexity introduced when a library implements a web-scale discovery service creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools, and a basic curriculum that librarians can use to both refine their own troubleshooting skills, and systematically introduce those skills to others.