Exploring the Role of Coordination Technologies as Mechanisms for Managing a Dispersed Work Force within RPMD and the RTCs

Abstract

This study examined work coordination among administrative/managerial personnel within the Residential Program Management Division and Residential Treatment Centers of the Minnesota Department of Human Services. The study assessed how administrative/managerial work is currently coordinated within and between RPMD and RTC facilities and explored how computing and telecommunications technologies might be used to enhance coordination activities. The study considered such issues as: (a) current use and non-use of technology to facilitate coordination, (b) employee commuting patterns and work-related transportation on the job, (c) current use of transportation systems, and (d) employee attitudes toward their work. Commonalities and differences on these issues were identified across various work locations.