A Framework for Media Resources Support Program Development

Abstract

While appreciation and uses of media resources in higher education continue to grow, so too have user expectations and the complexities of providing quality media services. Responding to this challenge requires deliberate media resources program development, but the literature is lacking in case studies documenting specific approaches. Accordingly, this article will describe the “Media Resources Support Framework” process and outcomes that have guided the University of Minnesota’s (Twin Cities) efforts to redesign our media resources program to better align with current campus needs.