From recovery resilience to transformative resilience: How digital platforms reshape public service provision during and post COVID-19

Shen, Yongdong
Cheng, Yuan (Daniel)
Yu, Jianxing
2022-01
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From recovery resilience to transformative resilience: How digital platforms reshape public service provision during and post COVID-19

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2022-01

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Public Management Review

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This paper investigates how government-sponsored digital platforms facilitated the transition from recovery resilience during COVID-19 to transformative resilience of city-level service provision post COVID-19. Using an in-depth case study of the Weijiayuan platform implemented in the Jiaxing City of China, we found that digital platforms played critical roles in both stages of COVID-19 and helped facilitate the transition from recovery resilience to transformative resilience. This transition was made possible by four conditions: adopting and experimenting digital platforms with public entrepreneurship, achieving a critical mass of usership, incentivizing the coproduction of public services, and generating accountability mechanisms for government responsiveness.

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Shen, Yongdong; Cheng, Yuan (Daniel); Yu, Jianxing. (2022). From recovery resilience to transformative resilience: How digital platforms reshape public service provision during and post COVID-19. Retrieved from the University Digital Conservancy, https://hdl.handle.net/11299/226070.

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