Katherine Chew
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Item Adapting - Transforming - Leading: A Year in the Life of a NNLM Sponsored Outreach Librarian(2018-05) Chew, KatherineObjectives The National Network of Libraries of Medicine (NNLM) establishes partnerships with health sciences libraries that share the NNLM's mission of outreach. Outreach librarians sponsored by NNLM regional offices conduct a wide range of activities on the behalf of the NNLM to public libraries, health professionals and to the general public with emphasis on instruction on National Library of Medicine resources. Methods As a designated Partner Outreach Library for the Greater Midwest Region (GMR) NNLM, the Health Sciences Libraries Outreach Program supports the outreach mission of the National Network of Libraries of Medicine and aids the GMR in its mission to improve awareness of and access to reliable, freely available, online health information resources by delivering programming within the local communities on such topics as health literacy, healthy aging, information resources for immigrants, NLM science resources or outreach librarianship. This is done through exhibiting at strategically chosen health or community events or conferences throughout the year, presenting informational sessions at these conferences, conducting training or workshops at public libraries for library staff or patrons, providing PubMed instructions for local high schools, and participation in GMR grant funded outreach projects.Item If You Build It, They Will Come: Developing and Conducting Scholarly Communications Faculty Forums(2013-05) Chew, KatherineObjectives: How do you inform faculty, students and administrators about the challenges facing scholarly communications? What strategies can you develop that resonate with faculty that get them engaged in learning about the issues and potentially transform them into advocates? Developing and conducting campus-wide faculty forums are an extremely effective way of getting faculty and students involved in the scholarly communications debate. Methods/Results: This poster demonstrates the lessons learned and best practices in developing and conducting successful faculty forums on scholarly communications/open access topics using illustrative examples from past forums. Issues addressed: developing forum themes that strike a chord with faculty and students, pros and cons of deciding whether or not to have an outside speaker and the challenges involved, recruiting faculty speakers, deciding on venues, dates, times, marketing tips and tricks, applying for continuing education credit, the nitty-gritty of successful event planning and project management.Item Medical Education Health Literacy: Embedding the Plain Language Summary into Medical School and Resident Didactics(2017-04) Chew, Katherine; Bongiorno, ConnieResearch has linked poor health outcomes to literacy levels. The ACMGE considers patient communication a priority in medical education. The University of Minnesota incorporates the Plain Language Summary (PLS) in both medical school and resident didactics. Taught by the Clinical Librarian, the PLS is first introduced to medical students. The students learn the tools to construct the PLS and link to follow-up patient resources. Literacy education continues with patient health databases and customizable provider handouts that meet literacy levels between 6th and 8th grade. Grading and evaluation is the responsibility of the Clinical Librarian. This concept is repeated in resident didactics.Item Seeing the Big (Art) Picture: Developing a Rotating Art Program in an Academic Health Sciences library(2016-05) Chew, Katherine; Orr, MichellePurpose/Objectives: Develop a rotating art exhibit program to turn an outdated, aesthetically unpleasing 1960s style building interior into a stimulating, thought-provoking, intellectually inspiring atmosphere for studying and learning. This space would foster community-building with the Academic Health Center and campus art community by showcasing student and faculty artwork and serving as an inspirational focal point on healing and the arts.Methods/Brief Program Description: In summer 2013, a working group was established to identify spaces for an art gallery in a traditional library building. The group consisted of staff from the Library as well as the University Libraries Art & Architecture librarian. Walk-a-rounds were conducted to inventory and photograph available “white spaces” and discuss each space’s suitability as an art gallery for the display of rotating art collections. Each potential space was evaluated on the degree of security (probability of theft or vandalism), accessibility to patrons, visibility of artwork, versatility of the space (wall art, three dimensional, digital) and the amount of facilities work needed to convert the space into one suitable for displaying art. Concurrently, art exhibit polices and application forms from other health sciences libraries were located and studied; other campus art galleries were visited for inspiration and networking potentials.
Item Warm Fuzzies: Boosting Staff Engagement with a Traveling Gopher(2018-05) Chew, Katherine; Nault, AndreObjectives An institution-wide employee engagement survey was conducted fall of 2014. One survey metric centered on gauging employee perception on how they were valued and acknowledged for their contributions to the organization. While the results were generally favorable, management decided this could be higher as staff recognition is core to employee engagement, satisfaction, retention, and ultimately patron satisfaction with the organization. Methods A staff recognition committee was put together to brain-storm ideas of how to recognize employee contributions that didn't involve the more standard recognition types like "employee of the month". One of the ideas that rose to the top was that of a "traveling award". The idea is for staff to present the traveling award to an individual from whom they received great service (to either patrons or a fellow staff member) or who made their job easier in one form or another. The traveling award is meant to be a peer-to-peer and the award nominator is encouraged to submit a brief description to the internal bi-weekly newsletter of who received the award and why. In addition, all persons receiving the traveling award have their names entered into a quarterly drawing to enjoy coffee or lunch with the library director. Results To make the traveling award more fun, a pair of stuffed institutional mascots was purchased (in case of one traveler going astray). The designated traveling award and its cousin were ready to start visiting staff in May of 2015 and proved to be a huge success. Since its roll-out, the traveling award has visited staff 28 times with accompanying write-ups posted in the library's bi-weekly emailed newsletter. Staffs has embraced the traveling awards and have used them to call out colleagues for a wide variety of reasons such as project leadership, administrative support, great customer service, or just "general awesomeness. " Conclusions Staff wants to be respected and valued for their contributions and respond to appreciation through recognition of their good work because it sends an extremely powerful message that their work is valued and that they are an important part of the organization. Staff that feels that their contributions are valued by their peers and the organization is more likely to have greater job satisfaction, work better together as teams and feel a sense of pride in the organization's goals and values.