Katherine Chew
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Browsing Katherine Chew by Type "Conference Paper"
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Item Serving Multiple Stakeholders: Crafting a “blended” scorecard at the University of Minnesota Health Sciences Libraries(Association of Research Libraries, 2010) Chew, Katherine; Aspinall, Erinn EPurpose: Since its introduction in the early 1990s, the Balanced Scorecard has been widely used in the corporate world as a means of assessing overall organizational health. In recent years, the Balanced Scorecard has been successfully adopted by non-profits, including large academic and public library systems. Health sciences and other special libraries also stand to benefit from the use of a Balanced Scorecard. However, they often work under complex organizational structures that involve administrative-level reporting to multiple and diverse stakeholders. As such, the standard four perspectives of the Balanced Scorecard may not serve to adequately tell the library’s story. The Health Sciences Libraries (HSL) at the University of Minnesota has been working to develop and implement a “blended” scorecard that will provide meaningful measures of success for its multiple stakeholders. Design/Methodology/Approach: In 2006, the HSL formed a Metrics that Matter team that was charged to develop new ways of measuring library activities to express outcomes and impacts in ways meaningful to its funders and constituents. The team’s final report recommended that the HSL use a modified form of the Balanced Scorecard based on Cogdill, et. al.’s The Value of Library and Information Services in Hospitals and Academic Health Sciences Centers report to the Medical Library Association. In 2009, the HSL developed a blended scorecard that customized the standard four balanced scorecard perspectives by incorporating language from the strategic goals of the University Libraries and the Academic Health Center, its two major stakeholders. Findings: The HSL is in the early adoption phase of using their blended scorecard approach to measuring overall organizational health. In January 2009, the language of the blended scorecard was developed, approved by HSL managers, and presented to library personnel. Additional work was done to incorporate annual goals and strategic planning into the matrix and identify relevant measures and targets for each perspective. Pilot testing of the blended scorecard will be continued with the HSL 2010-2011 goal setting. The authors will present the lessons learned through this experience by outlining the steps taken to 1) develop a blended scorecard, 2) seek staff buy-in and organizational support, 3) implement pilot testing, and 4) adjust the blended scorecard based on findings. Practical Implications/Value: The HSL plans to use the blended scorecard to discover the extent to which its organizational goals have been met. Results will be used internally to set future goals and initiatives and externally to communicate successes and areas for improvement to its primary stakeholders. When used annually, the HSL hopes to have a set of comparison metrics that can be analyzed to determine success over time.Item User-defined valued metrics for electronic journals(2013-02-18) Chew, Katherine; Stemper, James; Lilyard, Caroline; Schoenborn, MaryPurpose: Building on the work done by the California Digital Library (CDL), the University of Minnesota Libraries is developing a set of user-defined value-based electronic journal usage metrics. User value is assessed in three overall categories: (1) utility or reading value, (2) quality or citing value, and (3) cost effectiveness. In addition to analyzing vendor-generated usage metrics, also included were Affinity String data, derived from the University of Minnesota’s central authentication system that anonymously captures a user’s academic department and degree program or position at the university and combined with vendor-generated usage data, provides a granular picture of journal use down to the title level. Collection management librarians and library users can benefit from a viable, more accurate metric for use and value of library resources than cost-per-download, which would ensure that the most needed/valued resources are available to further research and learning. Methodology: Metrics were identified that are utilized to determine e-journal retainability: OpenURL link resolver requests for article views, COUNTER-compliant downloads, JCR Impact Factors, Eigenfactor Scores, local citations from Thomson Reuters Local Journal Use Reports and Affinity String requests for article views. Two years of usage data were assessed using Pearson correlation coefficients to compare the different metrics. Affinity String data is correlated with the results to determine any discipline or degree level differences. A composite score is assigned to each journal to assess its overall value in comparison to other journals within the same broad subject category. Findings: This project found SFX clickthroughs a more consistent predictor than COUNTER downloads of the journals our faculty will cite in their articles, with Eigenfactor a more consistent predictor of citation behavior than Impact Factor.