Understanding Providers’ Interaction with Graphical User Interface Pertaining to Clinical Document Usage in an Electronic Health Record System

Abstract

Despite high Electronic Health Record (EHR) system adoption rates by hospital and office-based practices, many users remain highly dissatisfied with the current state of EHRs. Sub-optimal EHR usability as a result of insufficient incorporation of User-Centered Design (UCD) approach during System Development Life Cycle process (SDLC) is considered as a leading factor for this observed discrepancy. The purpose of this study is to expand our knowledge around physicians’ interaction with in-patient EHRs around clinical documentation work flow processes by examining various tasks related to not entry and related information-seeking. The knowledge gained could be applied in tailoring physicians’ EHR training and designing a future EHR leading to more efficient and effective task performances, ultimately resulting in greater user satisfaction and enhanced EHR usability.