Internationalizing a Campus: Opening Doors for Collaboration and Creating Better Services for All

Abstract

In 2011, Colorado State University (CSU) developed a relationship with INTO UK, a recruitment agency, to increase the number of enrolled international students on campus and further internationalize the campus and curriculum. To ensure that library service and resource quality would not be negatively affected, the CSU Libraries decided to explore potential impacts. We approached library personnel, numerous CSU campus units, and the two previous US INTO campuses (Oregon State University and University of South Florida) for focused interviews asking, 'How can the Libraries contribute to the INTO partnership to ensure overall student success?' It became clear that continued outreach and collaboration are necessary given the complex university environment to support student success and that addressing service gaps with the increased international student population would benefit the campus overall.