Design Thinking Collaboration: Changing How Companies Solve Problems

Abstract

Companies in office environments have a need for employees who are skilled in solving complex problems in order to develop innovative products and services to stay competitive in a global economy. This study investigates how three companies located in Minnesota are currently using the approach of design thinking to increase innovation. Interviews and observations of the companies are compiled into recommendations for other companies to use as a guide for incorporating design thinking into their organizational practices. Several skills emerged from the findings as critical to the design thinking approach; these skills could inform the type of training needed in the future for all levels of educational development.