Management Innovation: Case Study of Balanced Scorecard Implementation in Vietnam

Thumbnail Image

Persistent link to this item

View Statistics

Journal Title

Journal ISSN

Volume Title


Management Innovation: Case Study of Balanced Scorecard Implementation in Vietnam

Published Date




Thesis or Dissertation


The study answers the question, “How is a management innovation implemented in a company in Vietnam?” from the perspectives of its participants. Through the case study of the implementation of balanced scorecard in an organization in Vietnam, this study explores the social constructions of an adoptive management innovation and finds that (1) adoptive management innovation follows a pattern of activities which comprises three phases: initiation, execution, and operation; (2) Three mechanisms of communication, training, and institutionalization help to move the management innovation through these phases; (3) In each phase of the adoptive management innovation, series of challenges are emerged along with some discursive tensions. These challenges and discursive tensions tend to be distinctive for each phase; (4) During the processes of adoptive management innovation, there is limited change in participants’ perception; but the participants’ emotion changes during the processes of adoptive management innovation. This study also provides insights on strategies to implement an adoptive management innovation in the context of Vietnam. The implications for theory development and organizational practices are discussed.


University of Minnesota Ph.D. dissertation. August 2018. Major: Organizational Leadership, Policy, and Development. Advisor: Alexandre Ardichvili. 1 computer file (PDF); ix, 186 pages.

Related to




Series/Report Number

Funding information

Isbn identifier

Doi identifier

Previously Published Citation

Suggested citation

Nguyen, Loi. (2018). Management Innovation: Case Study of Balanced Scorecard Implementation in Vietnam. Retrieved from the University Digital Conservancy,

Content distributed via the University Digital Conservancy may be subject to additional license and use restrictions applied by the depositor. By using these files, users agree to the Terms of Use. Materials in the UDC may contain content that is disturbing and/or harmful. For more information, please see our statement on harmful content in digital repositories.