Implementing Administrative Metrics

Abstract

The University Administrative Team has refined and endorsed an administrative metrics system that primarily utilizes a “scorecard approach” that will be cascaded into the organization. An underlying premise of this system is that administrative operations should be assessed holistically to get at the idea that operations are marbled throughout the institution (i.e., central administrative units and colleges). Metric categories and suggested measures have been defined for each quadrant of the scorecard. Discussions have begun about data sources for the suggested measures and the scorecards are currently being piloted in three management systems – IT, HR, and Space/Facilities. Administrative leaders are counting on this system to be a critical information source for assessing the performance of their respective disciplines throughout the Institution.