Two Essays on Rotational Supervision

Abstract

This dissertation comprises two essays on the topic of rotational supervision. Essay 1 is a conceptual paper introducing rotational supervision, a form of pluralistic leadership in which a team of front-line supervisors rotate responsibility for daily supervisory functions. This essay also introduces a theoretical model explaining the process of between-supervisor performance crossover, a situation in which one supervisor's job performance influences the job performance of a second supervisor, and moderators of performance crossover strength. Essay 2 comprises a descriptive qualtative study in which I interviewed 24 front-line restaurant workers to discover how between-supervisor differences influence subordinates. My data revealed six categories of differences and that these differences can manifest as both job demands and job resources.