Stakeholder expectations: a mixed methods study of services provided by share, a faith-based international organization.
2009-05
Loading...
View/Download File
Persistent link to this item
Statistics
View StatisticsJournal Title
Journal ISSN
Volume Title
Title
Stakeholder expectations: a mixed methods study of services provided by share, a faith-based international organization.
Authors
Published Date
2009-05
Publisher
Type
Thesis or Dissertation
Abstract
This study investigates the extent to which the expectations of stakeholders are met by an international, faith-based nonprofit organization. The organization selected for this mixed methods case study is SHARE Education Services, which is registered as a nonprofit organization in the United States and is headquartered in Budapest, Hungary.
Expectations for and satisfaction with the parent education, assessment, and consulting services of SHARE are examined in this study. The 162 survey participants, 12 focus group participants, and seven interview participants are all clients of SHARE and are residing in Europe or Central Asia with their families. Quantitative data were collected through a survey which addressed the participant's expectations for the services of SHARE, as well as the extent to which those expectations are satisfied by the organization. Qualitative data were collected through focus groups and interviews, as well as open-ended survey questions. Background data were also collected to determine if responses varied according to gender, number of years lived overseas, proximity to SHARE's offices in Budapest or Prague, or geographic region.The study results indicate that the clients of SHARE are satisfied with its parent education, assessment, and consulting services. Additionally, an analysis of the data yields several conclusions. First, services needed by client families vary by the length of time they have lived overseas. Results suggest that parent education is needed more by families new to living overseas, while assessment and consulting services are needed more by experienced families. Second, participants indicated that they want more applicable workshops at SHARE's conferences led by individuals with some understanding of cross-cultural living. Third, the qualitative data in particular highlighted a desire by client families to be connected with one another at SHARE events or via the internet. Finally, the current assessment practices of SHARE are in contrast with current best practice in the field, and suggestions for more alignment between the two are presented.
Description
University of Minnesota Ed.D. dissertation. May 2009. Major: Educational Policy and Administration. Advisors: Dr. Gerald Fry and Dr. Deanne Magnusson. 1 computer file (PDF); vii, 168 pages, appendices A-M.
Related to
Replaces
License
Collections
Series/Report Number
Funding information
Isbn identifier
Doi identifier
Previously Published Citation
Suggested citation
Shipman, Melissa Louise. (2009). Stakeholder expectations: a mixed methods study of services provided by share, a faith-based international organization.. Retrieved from the University Digital Conservancy, https://hdl.handle.net/11299/52396.
Content distributed via the University Digital Conservancy may be subject to additional license and use restrictions applied by the depositor. By using these files, users agree to the Terms of Use. Materials in the UDC may contain content that is disturbing and/or harmful. For more information, please see our statement on harmful content in digital repositories.