Using the Unified Theory of Acceptance and Use of Technology (UTAUT) to predict the behavioral intent of teledentistry utilization amongst United States adults

Abstract

Objectives: Teledentistry is an innovative health care delivery platform that can potentially improve oral health outcomes and access. The purpose of this study was to predict teledentistry utilization intentions of U.S. adults.Methods: This mixed-methods, cross-sectional study surveyed 899 participants from two independent samples in August and September 2021: Minnesota State Fair attendees and ResearchMatch. Data were analyzed using univariate analysis and multiple linear regression. Qualitative responses were coded using UTAUT constructs. Results: Univariate analysis showed statistical significance between each construct with BI (P < 0.0001). Multiple linear regression revealed statistical significance between PE and SI with BI (P < 0.0001). Qualitative responses corroborated quantitative results and revealed a lack of teledentistry knowledge. Conclusion: Participant BI was significantly associated with PE and SI. The general lack of knowledge suggests that intervention designs building on PE and SI could help develop educational or marketing strategies to increase teledentistry uptake.