A Guidebook for Technical Communicators in Agile Scrum Environments

Abstract

Research problem: The lack of understanding and industry consensus on the role of technical communicators in the agile scrum environment. In this study, I completed a literature review of the agile scrum framework and a technical writer’s current challenges working within it. I conducted interviews with 10 employees at Sovos, a computer software company, and coded their responses to determine how technical writers currently work within agile scrum, what is working well, and what isn’t. I used the findings of this study to develop a guidebook for technical communicators working in agile scrum environments. It can be found in the Appendix of this paper.