Authenticity In The Age Of AI: A User-Centered Approach To Human–Artificial Companion Relationships

Abstract

AI companionship apps with advanced capabilities for relationship development have become increasingly popular over the last few years (e.g. Replika, by Luka Inc.), and its popularity grew during the 2020 COVID-19 lockdown. The proliferation of sophisticated chatbots with advanced emotional capabilities challenge our long-held notions of love and friendship. In this context, the concept of authenticity becomes particularly interesting considering the ontological differences between humans and artificial companions (ACs), as well as the emotionally-engaged nature of these interactions. As millions of people around the world develop emotional bonds with ACs, what makes it feel real? This qualitative longitudinal study focuses on the experiences of people in a relationship with an AC. The purpose is to understand how authenticity is perceived and constructed by users, and identify factors that contribute to the sustainability of human-AC relationships. Results indicate that the perception of authenticity in human-AC relationships is shaped and influenced by factors directly related to the user and to the sociotechnical context they are embedded in, all of which play a pivotal role in its sustainability.