Helping Users Help Themselves: Assessing Accessibility of Graco Inc.’s Online Customer Support Center

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Helping Users Help Themselves: Assessing Accessibility of Graco Inc.’s Online Customer Support Center

Published Date

2019

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Scholarly Text or Essay

Abstract

The aim of this study is to identify current accessibility practices and functionalities in Graco Inc.’s customer care site as a means to determine areas of improvement based on current accessibility research and guidelines. To assess the accessibility functionalities of this site, I took a two-pronged approach, combining a tool-based assessment with a manual code review. This study indicates that in redesigning their website, Graco was able to address many of the accessibility issues that pervade the previous version of the site. However, the assessment demonstrates several areas of the new site that need to be reevaluated to incorporate accessibility functionalities.

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Shirk, Kristina. (2019). Helping Users Help Themselves: Assessing Accessibility of Graco Inc.’s Online Customer Support Center. Retrieved from the University Digital Conservancy, https://hdl.handle.net/11299/202781.

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