Browsing by Author "Shafer, Brenda"

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    Episode 55: Crucial Conversations during Crucial Times
    (2020-06-18) Robideau, Kari; Shafer, Brenda
    In this podcast, Brenda Shafer shares tips on how to develop skills in having crucial conversations that are productive and successful. She encourages listeners to start with heart, focus on what you really want, master your story, keep it "safe" and how to use contrasting statements to fix misunderstandings.