Usability Testing as Part of a Broader System of UX Design: A Literature Review on Modes of Inquiry that ‘Dwell in Possibility’

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Usability Testing as Part of a Broader System of UX Design: A Literature Review on Modes of Inquiry that ‘Dwell in Possibility’

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2019-12-16

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This paper examines the recent history of usability testing and the evolution of user experience design, in hopes of providing background and grounding for further research in user experience design for an online vocal health intervention. In the course of examining this history, I engage with debates on usability testing methodology and summarize findings on the emerging user experience subtopic of design for engagement. By engaging with debates on openness and control in usability testing, I hope to show how usability testing that is adaptable, open, and non-replicable can nonetheless provide valuable information, especially when conceived of as part of a broader ecosystem of interacting research methods. This understanding of usability testing will inform test design and research methods for results that enable practitioners to recommend design changes that enhance user experience and increase motivation and engagement, rather than simply removing errors.

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This research was supported by the Undergraduate Research Opportunities Program (UROP).

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Riggins, Olivia J. (2019). Usability Testing as Part of a Broader System of UX Design: A Literature Review on Modes of Inquiry that ‘Dwell in Possibility’. Retrieved from the University Digital Conservancy, https://hdl.handle.net/11299/209167.

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