Boyce, Tamra2016-08-192016-08-192016-05https://hdl.handle.net/11299/181700University of Minnesota Ph.D. dissertation. May 2016. Major: Organizational Leadership, Policy, and Development. Advisor: Stuart Yeh. 1 computer file (PDF); viii, 195 pages.Findings showed that one of the program metrics (teach clients three marketable skills) was significantly associated with overall ratings of program quality. The validity of this individual program element as an indicator for evaluating program quality is supported by the results of a regression analysis. The findings failed to support the thesis that employment programs that address learned helplessness are rated higher than employment programs that do not address learned helplessness. Among these decision makers, there is a preference for program activities that focus on job experience and skill development.enmeasurementperformanceThesis or Dissertation