Robideau, KariShafer, Brenda2021-02-042021-02-042020-06-18https://hdl.handle.net/11299/218303Runtime 21:20In this podcast, Brenda Shafer shares tips on how to develop skills in having crucial conversations that are productive and successful. She encourages listeners to start with heart, focus on what you really want, master your story, keep it "safe" and how to use contrasting statements to fix misunderstandings.enAudio