Carter, Sunshine JTraill, Stacie2017-03-232017-03-232017-02-08Journal of Electronic Resources Librarianship, 29:1 (2017), 1-15https://hdl.handle.net/11299/185357http://dx.doi.org/10.1080/1941126X.2017.1270096Electronic resource access troubleshooting is familiar work in most libraries. But the added complexity introduced when a library implements a web-scale discovery service creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools, and a basic curriculum that librarians can use to both refine their own troubleshooting skills, and systematically introduce those skills to others.enElectronic resourcesAccess problemsTroubleshootingTrainingArticle10.1080/1941126X.2017.1270096