Tomhave, BenjaminZhang, YufengKhani, AlirezaHourdos, JohnDirks, PeterOlsson, JackTao, TaoWu, XinyiCao, Jason2019-01-072019-01-072018-12https://hdl.handle.net/11299/201534In response to the limited awareness surrounding Bus Rapid Transit (BRT) and the A Line, this study provides answers to questions regarding the operation and public perception of the A Line in the Twin Cities region, Minnesota. Two traffic scenarios were studied, one for high-volume oversaturated traffic during the Minnesota State Fair, and a second for normal operating conditions. For both scenarios, intersection queue length and traffic flow rate were compared before and after an A Line bus. It was found that in both time periods (Fair and non- Fair), the dwelling of an A Line bus during a green traffic signal did not have a statistically significant impact on intersection queue length or traffic-flow rate at either of the two researched stations. From an analysis of the 2016 On-Board Survey, it was determined that passengers are more satisfied by the overall service of the A Line than local buses while there is not a significant difference in overall satisfaction compared to express buses, light rail and commuter rail. The top three important service attributes to overall satisfaction are “paying my fare is easy,” “hours of operation,” and “handling of concerns/complaints.” It is recommended that the transit agency improve the attributes that have higher relative influences and lower mean performances. Based on this criterion, the attributes that should be given priority are “shelter/station conditions and cleanliness” and “behaviors of other passengers and atmosphere on board.”enBus rapid transitQuality of serviceHighway capacityTraffic flow rateImpact studiesTransitway Impacts Research ProgramReport