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Practice Change in Community Pharmacy: A Case Study of Multiple Stakeholders’ Perspectives
Elrod, Shara; Snyder, Margie E.; Hall, Deanne; McGivney, Melissa A. Somma; Smith, Randall B. (University of Minnesota, College of Pharmacy, 2012)
 

Title 
Practice Change in Community Pharmacy: A Case Study of Multiple Stakeholders’ Perspectives

Issue Date
2012-10

Publisher
University of Minnesota, College of Pharmacy

Type
Article

Abstract
Objective: To obtain a multi-stakeholder perspective of community pharmacy practice change. Design: Qualitative study. Setting: Community pharmacy in rural Mississippi. Participants: Fourteen key stakeholders of the patient care practice including pharmacists (n=4), support staff (n=2), collaborating providers (n=4), patients (n=3), and a payer (n=1). Intervention: Semi-structured interviews and participant-observation techniques were used. Main outcome measures: Description of the community pharmacy’s practice and business model and identification of practice change facilitators. Results: Change facilitators for this practice included: a positive reputation in the community, forming solid relationships with providers, and convenience of patient services. Communication in and outside of the practice, adequate reimbursement, and resource allocation were identified as challenges. Conclusions: This case study is a multi-stakeholder examination of community pharmacy practice change and readers are provided with a real-world example of a community pharmacy’s successful establishment of a patient care practice.

Appears in Collection(s)

Other Identifier(s)
issn: 2155-0417

Previously Published Citation
Elrod S, Snyder ME, Hall D, McGivney MAS, Smith RB. Practice Change in Community Pharmacy: A Case Study of Multiple Stakeholders’ Perspectives. Innov. Pharm. 2012; 3(82):1-6.

Suggested Citation
Elrod, Shara; Snyder, Margie E.; Hall, Deanne; McGivney, Melissa A. Somma; Smith, Randall B.. (2012). Practice Change in Community Pharmacy: A Case Study of Multiple Stakeholders’ Perspectives. University of Minnesota, College of Pharmacy. Retrieved from the University of Minnesota Digital Conservancy, http://purl.umn.edu/137097.


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