Richard Hedger begins the interview describing his education in electrical engineering at the University of Minnesota. Following graduation he accepted a position at IBM Rochester in the optical character recognition group. He then discusses his shift to software development. Eventually he joined the Service and Support group developing application software supporting facilities infrastructures for the IBM System/3, and System/360. In various places in the interview, he describes some of the programming techniques in vogue while he was at IBM. He discusses his work in software for the System/32, System/38, and client server applications (attaching PCs to the AS/400). He talks about standards certification, e.g., ISO 9000. IBM people he discusses include Glenn Henry, Watts Humphrey, Ben Persons, and David Schleicher.