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Please use this identifier to cite or link to this item: http://hdl.handle.net/11299/135466

Title: Integrating Design Thinking Practices into the Public Sector
Authors: Cowan, Janene
Keywords: design thinking, public sector, wicked problems, innovation, user-centered, collaboration, creative thinking, engagement
Issue Date: 20-Aug-2012
Publisher: Hubert H. Humphrey School of Public Affairs
Abstract: This paper argues that design thinking is well suited for addressing wicked problems in the public sector because many of the methods used in design are closely aligned with existing public sector strategies. An in-depth analysis of user centered, collaboration, and creative thinking practices found in the public sector and design thinking compares what the different strategies set out to achieve and how they impact problem solving. From this comparison, I identify areas where these strategies can converge to create new integrative ways of working that produce more innovative results. The integrative practices introduced provide a framework for applying design thinking to the public sector.
Description: Professional paper for the fulfillment of the Master of Public Policy
URI: http://purl.umn.edu/135466
Appears in Collections:Public Policy: Professional Papers

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